Refund policy

Refund Policy

At wikiRay PETS, we are committed to ensuring your satisfaction with every purchase. However, please note that all purchases made via this website are fulfilled through Amazon Australia.

🛒 Purchases and Returns
When you click on a product and are redirected to Amazon.com.au, your order, payment, shipping, and return processes are governed by Amazon’s own terms and policies.

🔁 Returns & Refunds
If you wish to return a product or request a refund, please follow the instructions outlined in Amazon Australia’s official Returns Centre or contact their customer support.

⚠ Important Notes
Refund eligibility is subject to Amazon’s return policy, including return windows, product condition, and packaging requirements.

wikiRay PETS does not process refunds or returns directly, as we do not handle any order fulfillment or payment processing.

If your order was damaged, defective, or incorrect, you must initiate the return through your Amazon account where the order was placed.

💬 Need Help?
If you have any questions or are unsure how to proceed, feel free to contact us. While we don’t process returns ourselves, we’ll do our best to guide you to the right resources on Amazon.